qkpk Privacy Policy
This policy explains in detail how your personal information is collected, used, and kept secure through SSL encryption.
Table of Contents
Information Collection
1.1 Information You Provide Directly
When you register on qkpk, create an account, or contact our support team, we may collect the following information:
- Full name and date of birth
- Email address and Bangladeshi mobile number
- National ID card or passport details for identity verification
- Payment information — such as bKash, Nagad, Rocket numbers or bank account details
- Any additional information you provide voluntarily during a customer service request
1.2 Automatically Collected Information
Some information is collected automatically while you use our platform, including:
- Device type, operating system, and browser information
- IP address and approximate geographic location
- Site access times, page view history, and session data
- Gaming activity — bets, wins, losses, and transaction history
- Referral source and certain cookie data (see Section 5 for details)
1.3 Information Received from Third Parties
In certain cases, we may receive limited information from authorized third-party service providers for identity verification, fraud prevention, or to ensure responsible gaming. Information collected in these cases is protected under this Policy.
Use of Information
We use your information only for the following legitimate purposes. It is not used for any unauthorized purpose.
2.1 Account Management
Your information is used to create, verify, and maintain your qkpk account and to process transactions. Proper identity verification ensures the security and fairness of our platform.
2.2 Customer Support
When you contact us via our 24/7 live chat support or email, your information allows us to provide fast and effective assistance.
2.3 Security and Fraud Prevention
Your information is processed to detect unauthorized account access, money laundering, and fraudulent activity, and to maintain the security of the platform.
2.4 Responsible Gaming
By monitoring your gaming activity, we are able to ensure responsible gaming. This allows us to apply limits or offer guidance where needed.
2.5 Relevant Communications
With your consent, we may inform you about relevant bonus offers, promotions, and updates. You may opt out of these communications at any time.
2.6 Compliance with Legal Obligations
Your information may be used to fulfill legal requests from government or regulatory authorities through proper procedures, and to maintain financial records.
Information Storage and Security
3.1 Encryption and Technical Security
qkpk uses industry-standard technology to protect your information. Our platform is secured with SSL (Secure Socket Layer) encryption, which encrypts all data exchanged between your browser and our servers. We also use the following security measures:
- Firewall and intrusion detection systems
- Regular security audits and vulnerability assessments
- Multi-factor authentication for sensitive data
- Access controls — only authorized staff can access personal information
- Encryption at rest for stored data
3.2 Protection of Payment Information
Your financial information is protected with the highest level of security. During transactions via bKash, Nagad, Rocket, or bank transfer, payment information is processed directly through the secure gateway of the relevant payment provider. We do not store your complete payment credentials on our servers.
3.3 Staff Training
All our staff and support team members receive regular training on data protection. Strict internal guidelines are followed for accessing personal information, and disciplinary action is taken against unauthorized access.
Sharing Information with Third Parties
4.1 Service Provider Partners
We work with trusted partners for payment processing, identity verification, gaming software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe), and technology infrastructure services. They receive only the limited information necessary to provide specific services and are required to comply with our privacy standards.
4.2 Legal Obligations
We may be legally required to disclose information in response to court orders, valid requests from law enforcement agencies, or other legal processes. In such cases, we follow a policy of disclosing only the minimum information necessary.
4.3 Business Transfers
In the event of a merger, acquisition, or asset sale, user information may form part of the transferred assets. We will notify you of any such change in advance and inform you of the new policy.
4.4 With Your Consent
Outside of the circumstances described above, we do not disclose your personal information to any third party without your explicit consent. You have the right to withdraw any consent you have given at any time.
Cookies and Tracking Technologies
5.1 What Are Cookies and Why Are They Used
Cookies are small text files stored on your device when you visit our website. qkpk uses cookies for the following purposes:
- Essential Cookies: To maintain login sessions and ensure core functionality
- Functional Cookies: To remember your preferences and settings
- Analytics Cookies: To improve site performance and understand usage patterns
- Security Cookies: To detect fraud and ensure account protection
5.2 Cookie Controls
You can control or disable cookies through your browser settings. However, disabling essential cookies may prevent some features of the platform from working properly, particularly login and transaction-related functions. We do not use third-party advertising cookies.
Your Rights
Every user registered on qkpk has the following rights regarding their personal information. Contact us to exercise these rights.
Right of Access
You may request a copy of all personal information we hold about you. We will provide this information within a reasonable time after receiving your request.
Right to Rectification
If any information stored in your account is incorrect or incomplete, you may request that it be corrected or updated. We will make the necessary corrections promptly.
Right to Erasure
In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained for a set period due to legal or regulatory obligations.
Right to Object to Processing
You may object to marketing communications or certain types of data processing. Promotional emails include an "unsubscribe" option available at any time.
Right to Data Portability
You have the right to request your personal information in a structured, commonly used, and machine-readable format.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be temporarily restricted, such as when the accuracy of the information is in dispute.
Protection of Minors
7.1 Age Restriction
qkpk is operated for individuals aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21. Age is verified at registration and may be re-verified through submission of an identity document if required.
7.2 Action in Case of Unintentional Collection
If we become aware that a person under the age of 21 has registered on our platform, we will immediately close that account and delete the associated information. Parents or legal guardians may contact us regarding this matter at [email protected].
Data Retention Period
8.1 General Policy
We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy. Information is retained for the duration your account is active and for any legally required period thereafter.
8.2 After Account Closure
After your account is closed, some information may be retained for the following reasons:
- Financial transaction records — for the period required by applicable law
- Relevant information needed for fraud resolution or dispute settlement
- Documents required to fulfill legal obligations
- Self-exclusion list data for responsible gaming purposes
Once the required period has ended, we securely delete or anonymize your information.
Changes to the Policy
9.1 Notification of Changes
qkpk may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:
- Sending a notification to your registered email address
- Displaying a clear announcement on the website's main page
- Updating the "Last Updated" date at the top of this page
9.2 Continued Use After Changes
Continued use of the platform after notification of a policy change will be considered as your acceptance of the updated policy. If you do not agree with the changes, you may contact us to close your account.
Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights regarding your information, please contact us. Our data protection team will process your request as soon as possible.
24/7 Live Chat
Talk directly with our Bengali support team any time of day or night, in Bangladesh Standard Time (BST, UTC+6).
Visit the site to start a live chatEmail Contact
Write to us by email for any privacy-related requests or questions. We will respond promptly.
[email protected]Read our Responsible Gaming page and Terms & Conditions. For more questions, visit our FAQ section.